Why is my PS4 controller charging but not connecting?

If your PS4 controller is charging but not connecting to the PS4, it can be a frustrating experience. While the controller may be receiving power, it might not be syncing with the console for various reasons. This guide will walk you through the most common causes and solutions to help you get your controller working again.

1. Controller Needs to Be Resynced

One of the most common issues is that the controller needs to be resynced with the PS4. Charging the controller doesn’t automatically sync it, so you may need to manually re-establish the connection.

How to Resync the Controller:

  1. Turn off your PS4 completely.

  2. Reset the Controller:

    • On the back of the controller, locate the small reset button near the L2 shoulder button.

    • Use a paperclip or pin to press the reset button for about 5 seconds.

  3. Reconnect the Controller:

    • Plug the controller into the PS4 using a USB cable.

    • Press the PS button on the controller. The light bar should stop blinking and remain solid, indicating a successful connection.

2. USB Cable or Port Issues

Sometimes, the problem lies with the USB cable or port. The cable might be charging the controller but not transmitting data, which is necessary for syncing.

What to Do:

  • Try a Different USB Cable: Not all USB cables support data transfer. Ensure you’re using a data cable, not just a charging cable.

  • Switch USB Ports: Try plugging the USB cable into a different USB port on the PS4. If you’re using the front ports, switch to the back ports for a more stable connection.

3. Low Battery or Faulty Battery

If the controller’s battery is extremely low or damaged, it may charge but fail to connect. In this case, the controller might need a full charge or even a replacement battery.

What to Do:

  • Let It Charge Fully: Leave the controller connected to the PS4 for at least 30 minutes to ensure it has enough power to sync.

  • Test with a Different Controller: Try syncing another controller. If it works, the issue could be with the original controller’s battery.

4. Software Issues on the PS4

Outdated system software on the PS4 can cause connectivity issues, including problems with controllers. Ensure your PS4 is running the latest update to avoid compatibility problems.

How to Update the PS4:

  1. Go to Settings > System Software Update.

  2. If an update is available, follow the instructions to install it.

  3. After updating, try syncing the controller again.

5. Interference from Other Devices

Bluetooth or wireless interference can prevent your PS4 controller from connecting. This is especially true if there are other Bluetooth devices paired with the PS4 or nearby electronics causing interference.

What to Do:

  • Disconnect Other Bluetooth Devices: Unpair any unnecessary Bluetooth devices from the PS4.

  • Move the Controller Closer to the PS4: Ensure the controller is within range of the console to maintain a strong signal.

6. Power Cycle the PS4

Sometimes, simply restarting or power cycling the PS4 can resolve minor issues, including connectivity problems with the controller.

How to Power Cycle:

  1. Turn off the PS4 by pressing and holding the power button for about 7 seconds until the power light turns off.

  2. Unplug the PS4 from the power outlet and wait for 30 seconds to 1 minute.

  3. Plug the PS4 back in and turn it on again.

  4. Reattempt syncing the controller by pressing the PS button.

7. Check for Controller Hardware Issues

If none of the troubleshooting methods work, there could be a hardware issue with the controller, such as a faulty Bluetooth module or damaged internal components.

What to Do:

  • Test with Another Controller: If a different controller pairs without issues, the original controller might need repair or replacement.

  • Contact Sony Support: If you suspect a hardware issue, reach out to Sony Support for further assistance or repair.

8. Reset the PS4 to Factory Settings (Last Resort)

If all else fails, resetting your PS4 to factory settings might resolve the issue. Note: This will erase all data on your console, so back up your data before proceeding.

How to Reset:

  1. Go to Settings > Initialization > Initialize PS4.

  2. Follow the on-screen instructions to reset the console.

  3. After resetting, try syncing the controller again.

9. Use a Wired Connection

If Bluetooth connectivity is the issue, you can use the controller in wired mode. Simply connect the controller to the PS4 using a USB cable and press the PS button. This bypasses Bluetooth and establishes a direct connection.

10. Check for Firmware Updates for the Controller

Occasionally, Sony releases firmware updates for the DualShock 4 controller. These updates can fix bugs and improve connectivity.

How to Update the Controller:

  1. Connect the controller to the PS4 using a USB cable.

  2. Go to Settings > Devices > Controllers.

  3. Select Update Firmware and follow the instructions.

11. Test the Controller on Another PS4 or PC

To determine if the issue is with the controller or the PS4, test the controller on another PS4 or a PC. If it works on another device, the problem is likely with your PS4. If it doesn’t work, the controller may need repair or replacement.

Conclusion

If your PS4 controller is charging but not connecting, the issue could be related to syncing problems, cable issues, low battery, outdated software, interference, or hardware damage. Follow the troubleshooting steps outlined above to identify and fix the issue. If the problem persists, it may be time to contact Sony Support or consider a new controller.

For more PS4 controller tips, troubleshooting, and accessories, check out YouweiTrade.com.

Additional Resources:

By following these steps, you should be able to resolve the issue and get back to gaming in no time!

Back to blog

Here's something you might find interesting：

View all
1 4
View all

guess you might like

View all