Does Nintendo replace Pro controllers?

Yes, Nintendo does replace Pro Controllers if they are defective or under warranty. However, there are a few things to keep in mind when seeking a replacement:

1. Warranty Coverage

• Standard Warranty: The Nintendo Pro Controller comes with a 1-year warranty from the date of purchase. If your controller is malfunctioning due to a manufacturing defect (such as issues with buttons, the D-pad, or connectivity), Nintendo will typically offer a free replacement or repair.
• Warranty Terms: If the controller is still within the warranty period, you’ll need to provide proof of purchase, and Nintendo may replace the controller free of charge. The warranty does not cover damage caused by accidents, misuse, or unauthorized repairs.

2. Repair Process

• Requesting a Repair: If you experience issues with your Pro Controller, such as drifting sticks, connectivity issues, or button malfunctions, you can contact Nintendo Support. They will guide you through the repair or replacement process.
• Repair Center: If a replacement is necessary, Nintendo might ask you to send the controller to an authorized repair center. In most cases, you will receive a replacement controller if the original is deemed faulty.

3. Out of Warranty

• If your Pro Controller is out of warranty, you will likely need to pay for repairs or a replacement. Nintendo offers paid repair services, but depending on the problem, it might be more cost-effective to buy a new controller rather than repair the old one.

4. Additional Support

• Joy-Con Drift Issue: For a while, Joy-Con drift became a common issue with Nintendo’s controllers, and the company offered free repairs for Joy-Cons that were affected by this issue, even outside of the warranty period. As for Pro Controllers, they are not as commonly affected by drift, but if the issue arises, it's worth contacting customer service to check if they will cover repairs or replacement outside of warranty.

Steps for Replacing or Repairing Your Pro Controller:

1. Contact Nintendo Support: Start by visiting the Nintendo Support Website to troubleshoot or request a replacement.
2. Check Your Warranty: Ensure your controller is still within the 1-year warranty period to get a replacement without additional cost.
3. Provide Proof of Purchase: If you want a warranty replacement, you'll need to provide your proof of purchase (such as a receipt or invoice).
4. Send Your Controller: If a replacement or repair is necessary, follow Nintendo’s instructions to send the controller to their repair center.

If you're considering a new Nintendo Pro Controller or other controllers for your Switch, you can explore your options here.