What to do if wired connection is not working?

If your wired Xbox controller is not working when connected, there are several steps you can follow to troubleshoot and resolve the issue. Here’s a comprehensive guide to help you fix the problem:

1. Check the Cable and Connection

• Ensure Proper Connection: Double-check that the USB cable is securely plugged into both the controller and the console (or PC).
• Try a Different USB Port: The port you're using might be faulty. Test the controller with a different USB port on your console or PC to see if it works.
• Test with Another USB Cable: If the cable is damaged, try using a different compatible USB cable to see if that resolves the issue.
• Use the Original Cable: If you’re using a third-party cable, make sure it is compatible with your controller. Sometimes, non-official cables can cause connectivity issues.

2. Power Cycle the Console (For Xbox Users)

• If you’re connecting the controller to an Xbox console, try power cycling the console:
  1. Turn off the Xbox console completely.
  2. Unplug the power cord and wait for 10 seconds.
  3. Plug it back in and turn the console back on.
  4. Reconnect your controller to see if it works.

3. Update or Reinstall Drivers (For PC Users)

• If you are using the controller on a PC, there might be issues with the drivers:
  1. Open Device Manager (Press Windows Key + X, then select Device Manager).
  2. Locate Xbox 360 Peripherals or Human Interface Devices.
  3. Right-click the Xbox controller and select Update Driver or Uninstall Device, then restart your PC.
  4. After restarting, Windows should reinstall the necessary drivers.

4. Test the Controller on Another Device

• Try the Controller on a Different Console or PC: This will help you determine if the problem is with the controller or the device you're trying to connect it to.
  • If the controller works on another device, the issue could be with the original console or PC.
  • If the controller doesn’t work on any device, it may be defective.

5. Ensure the Controller is Powered

• If you're using a wireless Xbox controller with a rechargeable battery pack, a low or dead battery might cause issues, even when connected via USB.
  • Try replacing the battery or using a different power source.
  • If you're using a third-party charging cable, ensure that the cable allows data transfer, as some cables only charge.

6. USB Power Settings (For PC Users)

• Disable USB Power Saving: On your PC, USB power-saving settings might cause issues with the connection:
  1. Open Device Manager and find Universal Serial Bus controllers.
  2. Right-click on each USB Root Hub and select Properties.
  3. Under the Power Management tab, uncheck the box that says Allow the computer to turn off this device to save power.

7. Re-sync the Controller (For Xbox Users)

• Re-sync the controller by pressing the sync button on both the controller and the console.
  • For Xbox 360: Press the connect button on the front of the console and the button on the controller until the Xbox logo on the controller stays on.
  • For Xbox One/S/X: Press and hold the sync button on the controller, then press the sync button on the console or wireless adapter.

8. Check for Firmware or Software Conflicts (For PC Users)

• Disable Conflicting Software: If you're using third-party software to configure the controller (such as Steam), ensure the settings are correct. Sometimes, game configuration software can interfere with the connection.
  • If you’re using Steam, go to Settings > Controller and make sure the controller settings are enabled for the Xbox controller.

9. Inspect for Physical Damage

• Check the Controller and Cable for Damage: Inspect the controller, USB port, and cable for visible signs of damage. If the controller has physical issues like a frayed cable or broken connectors, it might need repair or replacement.

10. Controller Malfunction

• If none of the above steps resolve the issue, the controller might be faulty. It could have an internal hardware problem, such as a defective USB port or motherboard.
  • If your controller is still under warranty, contact Microsoft Support for a replacement or repair.

Conclusion

Start by checking the physical connections, USB ports, and cables. If you're using the controller on a PC, ensure that the drivers are up to date, and try disabling USB power-saving features. If the issue persists, testing the controller on another device and inspecting it for physical damage may help identify the problem. If all else fails, the controller might need a replacement or repair.